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Client is responsible for providing all content required for Operant to deliver the agreed services, including but not limited to: business name, phone number, service descriptions, and response message copy. For services that include Instagram automation (if selected as part of the Service Package), Client must additionally provide Instagram account credentials or access. Client must also provide any images or branding materials requested by Operant.
All content provided by Client must:
Operant reserves the right to refuse to publish or implement content that violates these standards.
Prior to go-live, Operant will present all configured automations and messaging for Client review and approval. Client agrees to respond to approval requests within 5 business days. Failure to respond within 14 calendar days may result in project pause without refund of fees paid.
The scope of revisions included in each engagement is defined in the Statement of Work. Revision requests outside the included scope will be quoted and billed separately. Operant will not implement revisions that violate platform terms of service or applicable law.
Client is solely responsible for ensuring that all automated messages, contact information, and service descriptions are accurate and up to date. Operant is not liable for any consequences arising from inaccurate or outdated content provided by Client.
Requests to modify messaging, phone numbers, or automation logic after go-live are handled under the Support and Maintenance Policy. Significant changes may require a new setup fee depending on scope.
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