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All one-time setup fees are non-refundable once payment has been processed and project work has commenced. This applies regardless of project completion status, Client responsiveness, or Client satisfaction, provided that Operant has performed work in good faith toward the agreed deliverables.
Monthly subscription payments are non-refundable for the current billing period once the billing period has begun. Clients will not be charged for billing periods following the effective date of a properly submitted cancellation, subject to the minimum contract term.
All agreements carry a minimum term of three (3) months. No refunds will be issued for subscription fees paid during the minimum term, even if Client chooses to discontinue use of services during that period.
Overage charges reflect actual SMS usage incurred during the billing period beyond the included monthly allotment. Overage fees are billed in arrears and are non-refundable once invoiced. These charges are not subject to dispute on the basis of usage volume, as usage is tracked automatically by Operant's systems. Clients who believe a usage figure is in error must submit a written dispute to [email protected] within 5 calendar days of receiving the overage invoice.
Clients may cancel their subscription after the minimum contract term by providing written notice to [email protected] at least 30 days before the next billing date. Cancellation stops future billing but does not entitle Client to a refund of fees already paid. Access to hosted services will remain active through the end of the final paid billing period.
Refunds will not be issued under any of the following circumstances:
Initiating a chargeback or payment reversal without first contacting Operant at [email protected] constitutes a breach of this policy and the Master Services Agreement. Operant reserves the right to dispute all unauthorized chargebacks and to pursue recovery of fees through available legal and financial channels.
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