Terms of Service

Operant provides lead capture and follow-up systems for automotive service businesses, including detailers, tint shops, and wrap studios. Our services include auditing your current intake process, building and deploying automated response and follow-up sequences, and ongoing system support.

The specific scope of work for each client is defined in a separate service agreement or proposal provided before work begins.

Operant may update, modify, or discontinue services at any time.

By using our services, you confirm that:

• you are at least 18 years old
• you have the legal authority to enter into a binding agreement on behalf of your business
• the information you provide is accurate and truthful
• your use of our services complies with all applicable laws

All client services are governed by a separate written agreement, which may include a Master Services Agreement, Statement of Work, Order Form, or related policy documents.

If any conflict exists between these Terms and a signed service agreement, the signed agreement controls.

The scope of services provided by Operant is defined exclusively in the applicable written service agreement. Requests that fall outside the defined scope may require a Change Order, additional fees, or a revised Statement of Work.

Content delivery, review timing, approvals, and revision handling are further described in the Content and Approval Policy. Ongoing support scope and maintenance limits are further described in the Support and Maintenance Policy.

Project timelines depend on the timely cooperation of the client. Client delays do not entitle the client to refunds or fee reductions.

Pricing is outlined in your service agreement. All fees are due as specified in your agreement.

• Setup fees are due before work begins unless otherwise agreed in writing
• Recurring fees are billed monthly on the anniversary of your start date
• Payments may be processed through third-party payment providers

Failure to pay invoices may result in suspension of services, termination of services, or collection actions. Operant reserves the right to suspend or terminate services for nonpayment.

All payments are governed by the Operant Refund Policy, which is incorporated into these Terms. Unless otherwise stated in writing:

• setup fees are non-refundable
• subscription fees are non-refundable once the billing period begins

Operant does not guarantee any specific results from using its services. This includes but is not limited to number of leads, business revenue, customer conversions, search engine rankings, or website traffic.

Operant provides infrastructure and tools, but business outcomes depend on numerous factors beyond Operant’s control.

Operant services may rely on third-party services such as hosting providers, communication platforms, analytics services, and domain providers. Operant is not responsible for outages, disruptions, or failures caused by third-party services.

Any systems, templates, or automations we build for you as part of our service become yours upon full payment. Operant retains ownership of any proprietary frameworks, methodologies, or tools used to build those systems.

You may not resell, license, or distribute the systems we build without written permission.

To the maximum extent permitted by law, Operant’s total liability for any claim arising from services shall not exceed the amount paid by the client to Operant in the three months preceding the claim.

Operant is not liable for lost profits, lost revenue, lost business opportunities, or indirect or consequential damages.

Either party may terminate the service relationship with 30 days written notice. Operant may also suspend or terminate services if payment obligations are not met, terms are violated, or services are used for unlawful purposes.

Upon termination, any outstanding balances become due immediately. Termination does not remove outstanding payment obligations.

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Operant may update these Terms at any time. Updated terms will be posted on the website with a revised effective date. Continued use of services constitutes acceptance of updated Terms.

Questions about these terms can be directed to: